At jilihq, your privacy is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains exactly what personal data jilihq collects from Filipino players, how we use it, who we share it with, and what rights you have over your own information.
jilihq ("we," "us," or "our") is committed to protecting the personal information of every player who uses our online casino and sports betting platform. This Privacy Policy applies to all services offered through the jilihq website and any associated mobile interfaces, and it governs the collection, processing, storage, and disclosure of personal data in connection with those services.
This Policy is written in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations. By registering an account or using any part of the jilihq platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
Your data belongs to you. jilihq does not sell your personal information to third parties for their own marketing purposes. We collect only what we need, use it only for the purposes stated in this Policy, and protect it with industry-standard security measures.
For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, jilihq acts as the personal information controller in respect of the personal data collected from players using the jilihq platform. jilihq is responsible for determining the purposes and means of processing your personal data.
If you have any questions, concerns, or requests relating to the processing of your personal data, you may contact the jilihq Data Protection Officer (DPO) using the contact details provided in Section 14 of this Policy.
jilihq collects the following categories of personal data from players:
ℹ️ Sensitive Personal Information: jilihq may collect government-issued ID numbers as part of its KYC process. This constitutes sensitive personal information under the DPA and is handled with the highest level of care and security.
jilihq collects personal data through the following means:
| Collection Method | Examples |
|---|---|
| Direct submission | Registration form, KYC document uploads, support contact forms, deposit/withdrawal requests |
| Automated collection | Cookies, server logs, device fingerprinting, session tracking during platform use |
| Third-party sources | Payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, fraud detection services |
| Publicly available sources | Regulatory watchlists, sanctions databases, publicly available records used for AML screening |
jilihq uses the personal data it collects for the following purposes:
To create and maintain your jilihq player account, verify your identity and age, process your login credentials, and manage your account settings and preferences.
To provide access to jilihq's games, process deposits and withdrawals, calculate and credit winnings, apply bonuses and promotions, and deliver customer support services.
To comply with the Data Privacy Act of 2012, anti-money laundering (AML) obligations, PAGCOR-aligned regulatory requirements, and any other applicable Philippine laws. This includes conducting KYC checks, monitoring transactions for suspicious activity, and reporting to relevant authorities where required by law.
To detect, investigate, and prevent fraudulent activity, account takeovers, bonus abuse, money laundering, and other prohibited conduct on the jilihq platform.
To analyse usage patterns, identify technical issues, improve game performance, and enhance the overall player experience on the jilihq platform.
To send you promotional offers, bonus notifications, and platform updates — but only where you have provided your consent to receive such communications. You may withdraw your marketing consent at any time by contacting jilihq support or updating your account notification preferences.
To monitor player behaviour for signs of problem gambling, enforce deposit limits and self-exclusion requests, and fulfil jilihq's duty of care obligations to players.
Under the Data Privacy Act of 2012, jilihq processes your personal data on the following legal bases:
jilihq does not sell your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
GCash, PayMaya, BPI, BDO, and Metrobank receive the financial data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable Philippine financial regulations.
Third-party KYC and identity verification services may receive copies of your identification documents and personal details for the purpose of verifying your identity and age in compliance with regulatory requirements.
Game software providers (such as JILI, Evolution, and Pragmatic Play) may receive limited technical data (such as player session identifiers) necessary to deliver their games through the jilihq platform. These providers do not receive your full personal profile.
jilihq may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities where required by law or in response to a lawful request.
IT infrastructure providers, cloud hosting services, fraud detection platforms, and customer support tools may process personal data on jilihq's behalf as data processors, subject to contractual data protection obligations.
No cross-border transfers without safeguards: Where personal data is transferred outside the Philippines, jilihq ensures that appropriate safeguards are in place in accordance with the Data Privacy Act of 2012 and NPC guidelines.
jilihq retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & identity data | 5 years after account closure | AML compliance, regulatory obligations |
| Financial transaction records | 5 years from transaction date | Philippine AML Act requirements |
| KYC documents | 5 years after account closure | Regulatory and legal compliance |
| Game & betting history | 3 years from date of activity | Dispute resolution, fraud detection |
| Support communications | 2 years from last interaction | Service quality, dispute records |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent |
| Technical & usage logs | 12 months from collection | Security monitoring, fraud prevention |
Upon expiry of the applicable retention period, jilihq will securely delete or anonymise your personal data in accordance with its internal data disposal procedures.
jilihq implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jilihq will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.
ℹ️ Your role in security: While jilihq takes every reasonable step to protect your data, you also play an important part. Use a strong, unique password for your jilihq account, enable 2FA, and never share your login credentials with anyone.
jilihq uses cookies and similar tracking technologies to operate and improve the platform. The following categories of cookies are used:
These cookies are essential for the jilihq platform to function. They enable core features such as session management, login authentication, and security controls. These cookies cannot be disabled without affecting platform functionality.
These cookies collect anonymised data about how players interact with the jilihq platform — such as which games are most popular, how long sessions last, and where technical errors occur. This data helps jilihq improve platform performance and the overall player experience.
These cookies remember your preferences, such as your preferred language, display settings, and notification choices, so you do not have to re-enter them each time you visit jilihq.
With your consent, jilihq may use cookies to deliver relevant promotional content and track the effectiveness of marketing campaigns. You may withdraw your consent to marketing cookies at any time through your account settings or by contacting support.
You can also manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the jilihq platform.
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jilihq. To exercise any of these rights, please contact the jilihq Data Protection Officer using the details in Section 14.
Request a copy of the personal data jilihq holds about you and information about how it is being processed.
Request correction of any inaccurate or incomplete personal data jilihq holds about you.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Request a structured, machine-readable copy of the personal data you have provided to jilihq, where technically feasible.
Withdraw your consent to processing at any time where processing is based on consent, without affecting the lawfulness of prior processing.
jilihq will respond to all data rights requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further thirty (30) days, with prior notice to you. There is no fee for exercising your rights, except in cases of manifestly unfounded or excessive requests.
If you are not satisfied with jilihq's response to your data rights request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
The jilihq platform is strictly intended for individuals who are at least twenty-one (21) years of age. jilihq does not knowingly collect personal data from persons under the age of 21. Age verification is a mandatory part of the jilihq registration and KYC process.
If jilihq becomes aware that personal data has been collected from a person under the age of 21, it will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the jilihq platform, please contact the support team immediately.
⚠️ 21+ Only: By registering on jilihq, you confirm that you are at least 21 years of age. Providing false information about your age is a serious violation of the jilihq Terms & Conditions and may result in criminal liability under applicable Philippine law.
jilihq reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. Material changes to this Policy will be communicated to registered players via email or a prominent notice on the jilihq platform at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically to stay informed about how jilihq protects your personal data. Your continued use of the jilihq platform after the effective date of any amendment constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by jilihq, please contact our Data Protection Officer through the following channels:
For complaints regarding jilihq's handling of your personal data that cannot be resolved through our internal process, you may contact the National Privacy Commission of the Philippines.
When submitting a data rights request, please include your registered account username and a clear description of your request. jilihq may need to verify your identity before processing the request to ensure your data is not disclosed to an unauthorised party.
Six pillars of data protection that every Filipino jilihq player benefits from
Every piece of data you send to jilihq — from your login credentials to your GCash withdrawal request — is protected by bank-grade 256-bit SSL encryption in transit and at rest.
jilihq does not sell, rent, or trade your personal information to third-party marketers. Your data is used only to operate and improve the jilihq platform and to comply with Philippine law.
Under the Data Privacy Act of 2012, you have the right to access, correct, delete, and port your personal data. jilihq honours all data rights requests within 30 days — no runaround, no excuses.
In the unlikely event of a data breach, jilihq will notify the National Privacy Commission within 72 hours and inform affected players without delay — full transparency, every time.
jilihq collects only the personal data that is strictly necessary to operate the platform, verify your identity, and comply with Philippine regulations. No unnecessary data collection, ever.
jilihq's data practices are fully aligned with Republic Act No. 10173 (Data Privacy Act of 2012) and the guidelines of the National Privacy Commission of the Philippines.
Your privacy and security are protected every step of the way. Join hundreds of thousands of Filipino players who trust jilihq for safe, fair, and transparent online gaming. Must be 21+ to participate.
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